سياسة الخصوصية Privacy Policy

Introduction

Welcome to Ahmed Cooling Center. We value your trust and are committed to protecting your personal data in compliance with Saudi Arabia's Personal Data Protection Law (PDPL). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By using our website www.ahmedcoolingcenter.com or requesting our services, you agree to the terms outlined in this policy.

Information We Collect

We collect the following information when you contact us or request a service:

• Full name
• Phone number and WhatsApp number
• Email address
• Address or location for repair service delivery
• Appliance details and fault description
• Technical data such as IP address, browser type, and pages visited

How We Use Your Data

We use your data for the following purposes:

• Providing AC, refrigerator, and washing machine repair services
• Contacting you to confirm appointments and provide quotes
• Responding to your inquiries and requests
• Improving our services and website experience
• Sending service updates via WhatsApp or SMS
• Complying with legal and regulatory requirements in Saudi Arabia

Cookies

Our website uses cookies to improve browsing experience and analyze site performance. These cookies do not contain sensitive personal information. You can disable cookies from your browser settings at any time.

We may also use analytics tools like Google Analytics to understand visitor behavior and improve our website.

Information Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following cases:

• With our certified repair technicians to deliver service at your location
• With technical service providers who help us operate the website
• Upon official request from government or judicial authorities under Saudi law

Data Security

We implement appropriate security measures to protect your data from unauthorized access, loss, or theft. These measures include SSL encryption of the website and restricting data access to authorized personnel only.

Your Rights

Under Saudi Personal Data Protection Law, you have the following rights:

• Access to your personal data we hold
• Request correction of any inaccurate data
• Request deletion of your data from our records
• Withdraw consent to processing your data at any time
• File a complaint with the data protection authority

To exercise any of these rights, contact us via the email or phone provided on the contact page.

External Links

Our website may contain links to external sites such as WhatsApp or Google Maps. We are not responsible for the privacy policies of those sites, and we recommend reading their privacy policies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. Any updates will be posted on this page with the update date.